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Help and Process Guide
Membership and Account Transactions
How do I become a member?

Individual users can create a membership via the registration form. Agencies, individual consultants, and construction companies register via the corporate or relevant application forms and complete the required documents.

Which membership type should I choose?

Users who want to list their own property should choose an individual membership; corporate offices should choose an agency membership; independent professionals with a Level 5 certificate should choose an individual consultant membership; and companies developing projects should choose a construction company membership.

I forgot my password, what should I do?

You can receive a password reset link by entering your email address via the “Forgot my password” link on the login screen.

Can I change my profile information later?

Yes. From My Account > Profile, you can update your contact, company, document, and account information. Some critical information may require re-approval.

Why do agency staff have to reset their password on first login?

For security reasons, staff accounts created by the agency are required to set a new password on first login.

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