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Help and Process Guide
Security, Complaints and Fraud Prevention
How do I report fake listings?

You can report fake, misleading, or problematic listings to the platform by using the “Report” option on the listing details page.

Can I report a user?

Yes. You can report users who violate security in messaging or listing interactions.

Can I block a user?

Yes. You can block users in the messaging area who are disturbing or do not inspire confidence.

What should I pay attention to when sending a deposit?

You should not make any payment without verifying the property, the listing owner, and their authorization status. Off-platform payments or pressure to make a quick decision may carry a risk of fraud.

How can I tell if a listing is reliable?

EİDS verification, verified agency/consultant information, complete listing details, a realistic price, and in-platform communication are among the indicators of trust.

Is it safe to contact outside the platform?

For your safety, it is recommended that initial contact and recorded conversations be conducted through the platform.

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